Refund Policy

1. Introduction

At PayAiro Inc. ("PayAiro", "we", "us", or "our"), transparency and fairness are central to how we operate. This Refund Policy outlines the terms, conditions, and procedures governing refund eligibility, requests, and processing for all users of our platform. Our goal is to ensure that our customers receive prompt and fair resolution in cases involving billing discrepancies, technical failures, or incomplete transactions, while maintaining compliance with applicable financial, consumer protection, and data security regulations. By using PayAiro's services, you acknowledge that you have read and agreed to this Refund Policy, which forms an integral part of the PayAiro Terms of Service.

2. Refund Eligibility

PayAiro does not, under any circumstance, consider refunds or cancellations for successfully fulfilled or completed orders. Customers are advised to contact the merchant or receiver directly if they wish to seek a refund. Please note that PayAiro is not responsible for dispute resolution between the sender and the merchant or receiver.

PayAiro does not refund any transaction fees paid by the customer, including fees charged by third-party payment gateways, banks, or intermediaries.

3. Non-Refundable Services and Transactions

The following categories are strictly non-refundable:

4. Refund Request Procedure

All refund requests must be submitted to grievance@payairo.com and must include:

Approved refunds will be processed only to the original payment method used.

5. Processing Time and Payment Method

Approved refunds will be credited back to the same payment source used for the original transaction. Refund processing time: up to 15 business days after approval. PayAiro is not liable for delays arising from external payment networks or intermediary systems outside our control.

6. Liability Limitations

PayAiro is not responsible for losses resulting from market volatility, investment choices, or user-initiated trades. PayAiro shall not be liable for third-party service failures, including network outages or payment gateway downtimes.

7. Policy Updates and Revisions

This Refund Policy may be amended from time to time. Updated versions will be published on our website. Your continued use of PayAiro services after such updates constitutes your acceptance of the revised policy.